Some individuals living with disabilities that utilize the transportation service provider Uber, may be hit with additional wait time fee charges for not boarding the vehicle within 5 minutes of their driver’s arrival at their designated pick-up location. This is typically the case for individuals requesting rides via UberX.
Boarding in 5 minutes may be especially difficult for wheelchair users. But the good news is that you can request a waiver to avoid wait time fee charges or a refund if, in the last 30 days, you were charged wait time fees when you:
- Were at the pickup location when the driver arrived
- Needed more than the allotted time to board a vehicle due to a disability; or
- Requested a ride on behalf of a rider with a disability, who needed more than the allotted time to board a vehicle.
Request a wait time fee refund or waiver here.
Per Uber’s website: “If you, or an individual that frequently accompanies you on trips, is (i) disabled within the meaning of 42 U.S.C. section 12102 and 49 C.F.R. section 37.3, and (ii) the disability impacts your or your companion’s ability to board a vehicle within the allotted time after meeting the vehicle at your designated pickup location, you can request a waiver of wait time fees for your account…Please allow at least 7 days for the waiver to take effect. Should you be charged a wait time fee before the waiver has taken effect, please request a refund…”
It’s also important to note, wait time fees aren’t charged to riders using the Uber WAV or Uber Assist products.