Health & Wellness, Personal Care, United Spinal Updates

How to Find a Good Doctor

We asked our readers and social media followers how they find good doctors. Here’s what they said.

Rachael Link, Ohio

I live in a very small town that is mostly farmland, and I’m one of three people in the county with a spinal cord injury. My brother and his family had been going to the same family physician for a couple years. I didn’t know much about her the first time we spoke. She had no experience with spinal cord injuries, but she listens to me, does lots of research and even calls other professionals if needed. She has always given me an answer or sent me in the right direction. She has saved my life more than once by listening and caring.

Shanta Favors, Michigan

Woman in wheelchair with two men standing on either side, all smiling for camera
Shanta Favors with her PMR doctor, Dr. Bitar (left) and her inpatient rehab doctor, Dr. Bush Arnold (right). Favors says quality healthcare lets her have a dignified quality of life. “Doctors play a huge part of my ability to say I’m rolling with a purpose.”

Living with a spinal cord injury — using a wheelchair, managing neurogenic bowel and bladder, multiple surgeries, and a baclofen pump — has meant navigating a lot. But along the way, I’ve been incredibly fortunate to be surrounded by doctors who truly listen.

With my surgeon, urologist, neuropsychologist and physical medicine and rehabilitation physician, it’s never just been about treatment. It’s been about having a team that understands you and genuinely wants to help you reach your full potential, whatever that looks like.

During my time at the Rehabilitation Institute of Michigan in Detroit, I experienced an incredible inpatient team of doctors, nurses, physical, occupational and recreational therapists who played such an important role in recovery. It really came down to teamwork, connection, and a shared goal for the best possible outcome, both inpatient and outpatient.

I’m grateful for every single one of them. It’s been eight years this July, and I’m still pushing and giving recovery my all with my amazing team.

Shannon Kelly, Illinois

Young woman on hospital bed getting blood drawn
Whether you’re visiting the E.R. or trying to schedule a specialist appointment, receiving timely care is critical. Shannon Kelly says being a member of One Medical concierge service has sped up her healthcare significantly.

In 2024, I began using One Medical, a concierge primary care service. They charge $200/year membership ($99 for Amazon Prime members) and bill insurance for visits and lab work like normal. The extra price has been well worth it for me. The doctor comes out to greet you in the waiting room and is rarely running late because they schedule an adequate amount of time per appointment. They also spend the entire time with you so there are no awkward intake sessions with a nurse.

Although my doctor doesn’t have specific experience treating disabled patients, she is always willing to learn and accommodate. When I had to schedule a test at a partner hospital, they processed my results first because I was a One Medical patient. The tests came back abnormal, and I got in to see a specialist and surgeon right away. There is also an app where you can book same-day appointments, 24/7 video visits and message your doctor directly. There is a free version of the membership, but you don’t get access to the app. Healthcare is often complicated and slow-moving, so paying for the extra conveniences and tailored support have been well worth it for me.

Let’s Transform Healthcare
For our 80th Anniversary we’re on a mission to make healthcare more equitable for wheelchair users. Check out our Health Equity initiative to access resources and tool kits to help you advocate for more accessible healthcare from your providers.