Riders with mobility disabilities
We’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair accessible vehicles).
- UberWAV lets riders who use non-folding, motorized wheelchairs to connect with drivers in wheelchair accessible vehicles that are equipped with ramps or lifts.
- We using several uberWAV models in cities around the world (e.g. in New York, Washington, DC, Boston, Chicago, Philadelphia, London, Bangalore, and Toronto) to determine which wheelchair accessible vehicle options best meet the needs of our riders and driver-partners. More information on those models in some cities can be found here.
Why ride with Uber
Rides on demand. Get a reliable ride in minutes, at any time and on any day of the year.
Budget-friendly options. Compare prices on every kind of ride, from daily commutes to special evenings out.
An easy way to get around. Tap and let your driver take you where you want to go, worry-free.
Your safety matters
Peace of mind is designed into every ride.
Driver screenings. All potential drivers in the US are required to undergo driver and criminal screenings. Existing drivers must consent to annual screenings.
Insurance. All rides with Uber are insured in case of an accident.
Help if you need it. In the US, an emergency button in the app lets you call 911 in just one tap. You can also count on 24/7 support for questions or safety concerns.
Everywhere that you travel
700+ cities. The app is available in select cities worldwide, so you can count on a ride even when you’re far from home.
500+ airports. You can get a ride to and from most major airports. Schedule a ride to the airport for one less thing to worry about.
Riders with Service Animals
In the United States and Canada, we have taken various steps to provide Uber driver-partners with information regarding their obligations to transport riders with service animals. These steps include:
- In-app notifications for new and existing drivers: All new and existing driver-partners will receive an in-app notification that requires them to acknowledge their contractual and legal obligations related to accepting service animals on trips.
- Updated quarterly communications: All driver-partners will receive an email once every three months with information related to transporting riders with service animals.
- Process for reporting a service animal denial: Our specialized support team handles all service animal-related complaints to ensure that incidents are appropriately investigated, documented, and resolved. These reports can be filed in our Accessibility Help Center from within the Uber app or from a computer using this form.
- An updated service animal policy: Uber has updated its service animal policy, which highlights driver-partners’ contractual and legal obligations to riders traveling with service animals, as well as the company’s continuing commitment to addressing rider complaints.